error printer hp laser jet

 CODE ERROR PRINTER HP LASER JET 

HP LaserJet Pro, Ultra M130-M134 Printers - Blinking Lights

This document is for the HP LaserJet Pro MFP M130a, M132a, and LaserJet Ultra MFP M134a printers.

The following sections describe the most common error conditions with combinations of blinking (flashing) lights displayed on the printer control panel, followed by solutions for each combination. Find the blinking light pattern that displays on the control panel, and then follow the steps to resolve the issue.

Figure : Control panel buttons, icons, and lights

1. Control panel LED display
2. Up arrow button
3. Down arrow button
4. Start Copy button
5. Cancel button
6. Copy Setup button
7. Supplies light
8. Attention light
9. Ready light

Er/01 displays and the Attention light blinks

An Er/01 error message indicates the input tray is empty. To resolve the error, make sure paper is correctly loaded in the input tray.

Figure : The Attention light is blinking

1. Lift the dust cover.
   Figure : Lifting the dust cover

   
2. Slide the paper width and paper length guides to their outermost positions.
   Figure : Sliding the paper guides to their outermost positions.

   
3. Load a stack of plain paper with the print-side facing up into the input tray, and then slide the stack forward until it stops.

      NOTE:

   Load up to 150 sheets of paper with the print side facing up and the top edge toward the printer. If you are loading pre-punched paper, load the paper with the holes toward the left side of the tray.

   Figure : Loading paper

   
4. Slide the paper length and width guides so they rest against the stack of paper.
   Figure : Sliding the paper guides inward

   
5. Press in the sides of the dust cover lightly, and then lower it.

      CAUTION:

   Do not lower the dust cover without pressing in the sides. This might damage the dust cover or the printer.

   Figure : Lowering the dust cover

   

      NOTE:

   Before printing or copying, select the correct paper size and paper type settings from the control panel or computer.

Er/02 displays and the Attention light blinks

An Er/02 error message indicates the top cover is not closed completely.

Close the top cover completely, and then lower the scanner assembly.

Figure : The Attention light is blinking

Figure : Closing the top cover and lowering the scanner assembly

1. Close the top cover
2. Lower the scanner assembly

Er/04, Er/05, or Er/06 displays and the Attention light blinks

An Er/04, Er/05, or Er/06 error message indicates a paper jam.

Find and clear the printer of any jammed paper, or reset the printer if the printer has no jammed paper. For detailed troubleshooting, go to Paper Jam Error.

Figure : The Attention light is blinking

Er/07 displays, the Attention light blinks, and the Supplies light is on

An Er/07 error message indicates the toner cartridge or imaging drum is missing or not installed correctly.

To resolve the issue, correctly install the missing toner cartridge or imaging drum. If the toner cartridge or imaging drum is missing, skip to the step to replace the toner cartridge or the step to replace the imaging drum.

Figure : The Attention and Supplies lights are blinking

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.
2. If necessary, select your country/region.
   Figure : Country/region selector

   
3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

Step 1: Remove and reinstall the toner cartridge

Open the scanner assembly and top cover, remove the toner cartridge, reinstall it, and then try to print. For more detailed information, go to Replacing the Toner Cartridge.

If the error persists, continue to the next step.

Step 2: Remove and reinstall the imaging drum

Open the scanner assembly and top cover, remove the imaging drum, reinstall it, and then try to print. For more detailed information, go to Replacing the Imaging Drum.

Step 3: Install a new toner cartridge

Replace the toner cartridge with a new toner cartridge and try to print.

If the error persists, continue to the next step.

Step 4: Install a new imaging drum

Replace the imaging drum with a new imaging drum and try to print.

If the error persists, continue to the next step.

Step 5: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/08, Er/09, or Er/10 displays, the Attention light blinks, and the Supplies light is on

An Er/08 error indicates that the toner cartridge is very low. An Er/09 error indicates the imaging drum is very low. An Er/10 error indicates that both the toner cartridge and imaging drum are very low.

• M130a and M132a: Press the Start Copy button  to continue printing with the current toner cartridge. Once print quality becomes unacceptable, replace the toner cartridge or imaging drum.
• M134a: Replace the toner cartridge or imaging drum to continue printing.

Figure : The Attention light is blinking and the Supplies light is on

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.
2. If necessary, select your country/region.
   Figure : Country/region selector

   
3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

Step 1: Replace the low or empty toner cartridge

Replace the toner cartridge with a new toner cartridge and try to print. If the error persists, continue to the next step. For more detailed information, go to Replacing the Toner Cartridge.

Step 2: Replace the imaging drum

Replace the imaging drum with a new imaging drum and try to print. If the error persists, continue to the next step. For more detailed information, go to Replacing the Imaging Drum.

Step 3: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/11 to Er/19 displays, and the Attention and Supplies lights blink

The errors might display for the following reasons:

• Er/11, Er/14, or Er/17: The toner cartridge is not compatible with the printer, has been protected on another printer, or is an unauthorized toner cartridge.
• Er/12, Er/15, or Er/18: The imaging drum is not compatible with the printer, has been protected on another printer, or is an unauthorized imaging drum.
• Er/13, Er/16, or Er/19: Both the toner cartridge and imaging drum are not compatible with the printer, have been protected on another printer, or are unauthorized supplies.

Replace the affected supplies.

Figure : The Attention and Supplies lights are blinking

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.
2. If necessary, select your country/region.
   Figure : Country/region selector

   
3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

Step 1: Replace the incompatible toner cartridge

Replace the toner cartridge with a new toner cartridge and try to print. If the error persists, continue to the next step. For more detailed information, go to Replacing the Toner Cartridge.

Step 2: Replace the incompatible imaging drum

Replace the imaging drum with a new imaging drum and try to print. If the error persists, continue to the next step. For more detailed information, go to Replacing the Imaging Drum.

Step 3: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/20 displays, and the Attention and Supplies lights blink

An Er/20 error message indicates an error with the toner cartridge sensor.

Figure : The Attention and Supplies lights are blinking

Step 1: Replace the toner cartridge

To replace a missing or old toner cartridge, open the scanner assembly and top cover, remove the old toner cartridge, and then install a new one. For more detailed information, go to Replacing the Toner Cartridge.

Step 2: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/25 displays and the Attention light blinks

An Er/25 error message indicates the loaded paper is not the correct size for the print job.

To resolve the error, load the correct size paper, or press the Start Copy button  to continue with the current size paper.

Figure : The Attention light is blinking

Er/30 to Er/79 displays and the Ready and Attention lights are on

An Er30, Er/49, Er/50, Er/51, Er/52, Er/53, Er/54, Er/55, Er/56, Er/57, Er/58, Er/59, Er/60 or Er/79 error message indicates the printer is in an error state.

Figure : The Ready and Attention lights are on

Step 1: Reset the printer

Resetting the printer can clear the error state.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Step 2: Plug the printer directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

1. Disconnect the power cord from the rear of the product.
2. Unplug the power cord from any power strips or surge suppressors.
3. Plug the power cord directly into an electrical outlet.
4. Reconnect the power cord to the rear of the product.
5. Press the Power button () to turn on the product.
6. Try the task again.
   If the issue persists, try a different electrical outlet.

Step 3: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Er/81 displays on the control panel and the Attention light blinks

This condition indicates that the incorrect firmware is loaded.

Load the correct firmware. For detailed information on downloading and installing the firmware, go to Getting the Latest Firmware and Product Updates.

Go/01 displays and the Attention light blinks

This condition indicates the printer is in a manual paper feed mode.

Figure : The Attention light is blinking

Load the correct paper type and size for the print job in the input tray, and then press the Start Copy button  to continue.

Go/02 displays and the Attention light blinks

This condition indicates the printer is processing a manual duplexing print job and needs your assistance to finish the print job.

Figure : The Attention light is blinking

To finish the print job, remove the stack of printed pages from the output tray, and then load the stack with the printed side facing down and the top edge of the stack into the printer. Press the Start Copy button  to print the second sides.

All the lights are off, and the printer does not respond

This condition occurs when the printer is turned off or there is an issue with the power supply.

Step 1: Turn on the printer

Press the Power button to turn on the printer.

If the printer does not turn on, continue to the next step.

Step 2: Make sure the printer is plugged in

Make sure the power cord is connected to the rear of the printer and plugged into an electrical outlet.

1. Make sure the power cord is inserted securely into the power connection.
   Figure : Check the electrical connections

   
2. Make sure the power cord is plugged into the electrical outlet.
3. Turn on the printer.

If the printer does not turn on, continue to the next step.

Step 3: Plug the printer directly into a wall outlet

If you are using a surge protector, extension cable, or power strip, plug the printer directly into a wall outlet to make sure the power source functions correctly.

1. Unplug the power cord from any surge protector, extension cable, or power strip.
2. Plug the power cord directly into a wall outlet.
3. Turn on the printer.

If the printer does not turn on, continue to the next step.

Step 4: Make sure the electrical outlet works

Make sure the electrical outlet the printer is plugged into is providing power.

1. Unplug the power cord from the electrical outlet.
2. Plug another appliance into the electrical outlet to make sure the outlet works.

• If the electrical outlet does not work, plug the printer into another outlet that does work.
• If the electrical outlet works, but the printer still does not turn on, continue to the next step.

Step 5: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with your printer, use the alternate cord to repeat the steps to Plug the printer directly into a wall outlet.

• If these steps resolved the issue, you can stop troubleshooting.
• If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord.

                                

Newer HP printer models require the entering of a PIN code to access the Service Menu. PIN codes can be found in the service manuals, however here is a handy list for quick reference.

Note: The Service Menu is intended for repair technicians and generally includes options like clearing the event log, changing the maintenance count, maintenance interval, etc.

HP Printer Model	Service Menu PIN Code
LaserJet 2300	11230002
LaserJet 2410	10241004
LaserJet 2420	10242004
LaserJet 2430	10243004
Color LaserJet 3000	11300005
Color LaserJet 3500	10350003
Color LaserJet 3550	10350003
Color LaserJet 3600	11360005
Color LaserJet 3700	10370003
Color LaserJet 3800	11380005
LaserJet 4100 MFP	04410002
LaserJet 4101 MFP	04410002
LaserJet 4200	11420002
LaserJet 4240	04424005
LaserJet 4250	09425004
LaserJet 4300	11430002
LaserJet 4345 MFP	11434504
LaserJet 4350	09435004
Color LaserJet 4600	04460002
Color LaserJet 4610	05465004
Color LaserJet 4650	05465004
Color LaserJet 4700	09470005
Color LaserJet 4730 MFP	09473005
LaserJet 5200	05520006
Color LaserJet 5500	04550002
Color LaserJet 5550	09555004
LaserJet 9000 / 9000 mfp	00900001
LaserJet 9040	04904005
LaserJet 9050	09905004
LaserJet 9040 mfp	11904004
LaserJet 9050 / 9050 mfp	11905004
LaserJet 9500	04950003
LaserJet 9500mfp	11950004
LaserJet CM3530	11353008
LaserJet CM4349	11434506
LaserJet CM4540	11454010
LaserJet CM4730	05473007
LaserJet CM6030	04603008
LaserJet CM6040	04604008
LaserJet CM8050	704938
LaserJet CM8060	704938
LaserJet CP3505	06350507
LaserJet CP3525	09352508
LaserJet CP4005	10400506
LaserJet CP4025	11402509
LaserJet CP4525	11452509
LaserJet CP5525	11552010
LaserJet CP6015	03601508
LaserJet M525	05052512
LaserJet M551	09055111
LaserJet M575	05057512
LaserJet M601	10060311
LaserJet M602	10060311
LaserJet M603	10060311
LaserJet M651	04065114
LaserJet M680	04068014
LaserJet M725	05072513
LaserJet M775	11077512
LaserJet M806	10080613, 10086013
LaserJet M830	10083013
LaserJet M3027	11303506
LaserJet M3035	11303506
LaserJet M4345	11434506
LaserJet M4555	04455511
LaserJet M5025	11503506
LaserJet M5035	11503506
LaserJet M9040	04904008
LaserJet M9050	04905008
LaserJet M9059	04905008
LaserJet P3005	10300506
LaserJet P3015	07301509
LaserJet P4014	05401408
LaserJet P4015	05401508
LaserJet P4515	05451508
LaserJet  M630	09063014